Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

3. Click OK to close the Add Targets dialog box. The target members you selected appear

in the Properties dialog box.

4. Continue defining Target information for each target:

–

Consider If. (Optional.) A formula that must evaluate to true for the target when
ICM software executes the Translation Route to VRU node, or that target will not
be considered.

–

Select Max/Select Min Value of. A formula that determines which of the targets is
selected.

–

Route. (Drop-down list.) The route on which to send the call if this target is selected.
(The list contains all routes associated with the target.)

–

Translation Route. (Drop-down list.) The route to send the call for initial VRU
processing if this target is selected. (The list contains all translation routes associated
with the same peripheral as the target.)

Note: You must specify a value for this field. When a call is sent to a translation
route, the PG retrieves the final route from ICM software and coordinates the other
processing with the VRU.

–

Per-node success connection. (Radio button.) Select this option to attach one success
output terminal to the node. This terminal is used regardless of which target is
selected.

–

Per-target success connection. (Radio button.) Select this option to attach a success
output terminal to each target in the node.

Note: This option is useful in situations where you want to use different scripts
depending on the selected target for a call.

5. Optionally, click Validate to validate the node properties.

6. Optionally, add connection labels.

Sending a Call to a VRU after a Translation Route to VRU

A SendToVRU node first checks for the Dialed Number. If the Dialed Number is not configured,
the node immediately fails, interrupting the dialogue. If the Dialed Number is configured, the
node checks for the Customer.

If the Customer is not defined, the node tries to send the call to Default Network VRU. If the
Customer is defined, the node trys to find the Customer's Network VRU.

If the SendToVRU node finds the Customer's Network VRU , then it sends the call to Customer's
Network VRU. If there is no Customer Network VRU, the node sends the call to Default Network
VRU.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)