Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

Figure 87: Collect Data Properties

Define Collect Data node properties as follows:

1. In the File Name field, enter the name of the media file to be played to the caller.

2. In the Library drop-down list, select the location of the file. You can select:

–

System

–

Application (default)

–

None

3. In the Protocols drop-down list, select the data transmission convention to use for the

media file contents. You can select:

–

HTTP: (Hypertext Transfer Protocol, the default)

–

RSTP: (streaming)

–

file:

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)