Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

Conventions

This manual uses the following conventions:

Boldface font is used to indicate commands, such as user entries,
keys, buttons, and folder and submenu names. For example:

boldface font

•

Choose Edit > Find.

•

Click Finish.

Italic font is used to indicate the following:

italic font

•

To introduce a new term. Example: A skill group is a
collection of agents who share similar skills.

•

For emphasis. Example: Do not use the numerical naming
convention.

•

A syntax value that the user must replace. Example: IF
(condition, true-value, false-value)

•

A book title. Example: See the Cisco CRS Installation Guide.

Window font, such as Courier, is used for the following:

•

Text as it appears in code or that the window displays.
Example: 

Angle brackets are used to indicate the following:

•

For arguments where the context does not allow italic, such
as ASCII output.

•

A character string that the user enters but that does not appear
on the window such as a password.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering
additional information, see the monthly What's New in Cisco Product Documentation, which
also lists all new and revised Cisco technical documentation, at:

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)