Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
Figure 107: PostRouteSelect CSQ.aef
The following is an example of an ICM script that works with the example IPCC Express script
above to route the call to a member of a CSQ.
above to route the call to a member of a CSQ.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 11: Scripting in an IPCC Environment
Example IPCC Gateway Post-routing Scripts