Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

Figure 125: Web Request Routing Process

Web Requests and Media Routing Domains

Collaboration Server can take advantage of the following types of Media Routing Domains
(MRDs):

•

Non-voice MRDs

•

The Voice MRD

For more information about MRDs, see the Cisco ICM Software Configuration Guide.

Non-voice MRDs

Collaboration server uses Non-voice MRDs for the following types of requests:

•

Single-session chat

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)