Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

when the associated target is chosen. When the script terminates, the route for the selected
skill group is still used.

3. Click Validate to check whether the targets you defined are valid. Correct any errors that

are flagged.

4. Optionally, add connection labels.

Services: How to Define a Set of Services That Can Receive the Contact

You define a set of services that can receive the contact by using the Service node in the Targets
tab of the Palette.

Figure 46: The Service Icon

The script can determine the target service from the set by one of the following methods:

•

Selecting the target by rules (Select node)

•

Distributing contacts to targets in the set (Distribute node)

•

A combination of selecting the target and distributing contacts (Route Select node)

Following is the Properties dialog box of the Service node:

Figure 47: Service Properties - Routing Target Tab

Define Service node properties as follows:

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)