Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

Figure 52: Announcement Icon

When executing the Announcement Node, ICM software returns the label associated with the
announcement to the routing client. The Announcement Node terminates the script.

You might use the Announcement Node to:

•

Explain why the call cannot currently be handled.

•

Direct the caller to another phone number or to another way of contacting the company.

Note: You must configure Announcements and associated them with labels using the ICM
Configuration Manager. For more information, see the Cisco ICM Software Configuration
Guide.

Following is the Properties dialog box of the Announcement node:

Figure 53: Announcement Properties - Announcement Tab

Define Announcement node properties as follows:

1. Select an announcement from the Announcements list.

2. Optionally, add comments.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)