Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

The following are possible values for the RequeryStatus variable:

CallRouter internal use. Script ends and the call was successfully sent to
the chosen target. Not visible to users.

REQUERY_ANSWER (0)

Routing client generated error code from ReRouteReq msg indicating a
Route Select failure

REQUERY_ROUTE_SELECT_FAILURE
(1)

Routing client generated error code from ReRouteReq msg indicating the
called party is busy

REQUERY_CALLED_PARTY_BUSY (2)

Routing client generated error code from ReRouteReq msg indicating no
answer

REQUERY_NO_ANSWER (3)

CallRouter generated error code. The attempt to send the call to target
failed because the target was not reachable (i.e., busy, ring no answer).

REQUERY_ERROR (4)

CallRouter internal use. Script ends. The attempt to send the call to target
failed because the Routing Client did not respond within the
DivertOnBusyCallTimeout period. Not visible to users.

REQUERY_TIMED_OUT (5)

CallRouter internal use. Script ends. The attempt to send the call to target
failed because the caller hung up or the call was lost. Not visible to users.

REQUERY_ABORTED (6)

In the case of ABANDON and DISCONNECT, the CallRouter assumes
the call has ended and ends the script. The RequeryStatus value is set to
6, indicating REQUERY_ABORTED. This is used for the internal workings
of the CallRouter but is not visible to users. Which Nodes Support Target

Which Nodes Support Target Requery

The following nodes support Target Requery:

•
•

Label

•

Queue

•

Queue to Agent

•

Route Select

•

Select

Note: Scheduled Targets do not support Target Requery

Target Requery with IPCC and IP IVR

Target Requery is not supported when IP IVR is used as the queue point in an IPCC system.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)