Cisco Cisco Administrative Workstation User Guide

Figure 100: No Enterprise Route or Route Chosen

If you select both an Enterprise Route and a Route, the following error message appears:

Figure 101: Both an Enterprise Route and a Route Chosen

The specified Enterprise Route or Route is used to send the call to an agent.

Optionally, check Queue if agent not logged in, to have the contact queued to the agent even
if the agent is not currently logged in.

To test the data you entered, click Validate.

Optionally, modify connection labels.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)