Cisco Cisco Administrative Workstation User Guide
The ECC variables for E-Mail Manager messages are created by default during ICM software
installation.
installation.
For more information on routing e-mail messages, see the Cisco E-Mail Manager Administration
Guide.
Guide.
Expanded Call Context Variables for Web Callback
You must create two ECC variables if you intend to use Blended Collaboration and/or Voice
Media Routing Domains to route Delayed Callback requests. The ECC variables are:
Media Routing Domains to route Delayed Callback requests. The ECC variables are:
•
user.cisco.cmb - Specified by the peripheral.namedvars property in Media Blender, enabling
Web callback requests to be routed through ICM software.
Web callback requests to be routed through ICM software.
•
user.cisco.cmb.callclass - Specified by the peripheral.namedvars property in Media Blender,
used to send the call class from Collaboration Server to Media Blender by way of the pre-call
message.
used to send the call class from Collaboration Server to Media Blender by way of the pre-call
message.
For more information on Web Callback, see the Cisco Media Blender Administration Guide.
For more information on configuring ECC variables, see the Cisco ICM Software Configuration
Guide.
Guide.
What are User Variables?
User variables are variables you create to serve as temporary storage for values you can test
with an If Node. For example, you could create a user variable called usertemp to serve as a
temporary storage area for a string value used by an If node.
with an If Node. For example, you could create a user variable called usertemp to serve as a
temporary storage area for a string value used by an If node.
You create user variables through the ICM Configuration Manager. For more information, see
the Cisco ICM Software Configuration Guide.
the Cisco ICM Software Configuration Guide.
Each user variable must:
•
Have a name that begins with user.
•
Be associated with an object type, for example, Service. (This enables ICM software to
maintain an instance of that variable for each object of that type in the system.)
maintain an instance of that variable for each object of that type in the system.)
•
Be identified as a persistent (retains value across CallRouter restarts) or non-persistent (does
not retain value across CallRouter restarts) variable.
not retain value across CallRouter restarts) variable.
•
A user variable can store a value up to 40 characters long.
After you have defined a variable, you can then use the Formula Editor to access the variable
and reference it in expressions, just as you would with a built-in variable.
and reference it in expressions, just as you would with a built-in variable.
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Chapter 7: Using Formulas
Variables