Cisco Cisco Administrative Workstation User Guide

IPCC Express uses enterprise Call Variables and enterprise Expanded Call Context Variables
when passing data between the integrated systems that make up an IPCC Gateway system:

•

the Cisco ICM Enterprise Server

•

the Cisco IPCC Express system

•

the Cisco Agent Desktop

The Set Enterprise Call Info and Get Enterprise Call Info steps are used to take data stored in
a local IPCC Express script variable and to make it available for display in the Cisco Agent
Desktop or for use in an ICM script.

Cisco Predefined Enterprise Call Variables

You can use the following Cisco predefined strings as enterprise call variables in IPCC Express
in the Set Enterprise Call Info and Get Enterprise Call Info steps to pass information between
the ICM system and the IPCC Express system:

•

VRU Script Name

•

ConfigParam

•

Call.CallingLineID

•

Call.CallerEnteredDigits

•

Call.PeripheralVariable1 to Call.PeripheralVariable10

•

Call.AccountNumber

The Cisco ICM Enterprise Server, the Cisco IPCC Express system, and the Cisco Agent Desktop
support these call variables for passing data among themselves.

If you need more call variables than those predefined in the General tab, use Expanded Call
Context (ECC) variables.

Enterprise Expanded Call Context (ECC) Variables

The Cisco ICM Enterprise Server, the Cisco IPCC Express system, and the Cisco Agent Desktop
can also pass ECC variables to each other.

Enterprise Expanded Call Context (ECC) data fields are used by all applications in the IPCC
Express Cluster. There can be as many as 200 user-defined fields defined in the Field List (index
numbers 0-199) of expanded call variables. These field values do not appear in the
ContactCallDetail records as there are no fields reserved for them. IPCC Express has pre-defined
ECC variables.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)