Cisco Cisco Administrative Workstation User Guide
Figure 110: Post Route to Agent
Example IPCC Express and ICM Scripts that Select a Route Point (Redirect)
The following figure displays an example script using the select from the Call Redirect step to
place a new call to a route point, as it appears in the CRS Editor window. For additional
information on this IPCC Express script, refer to the "Designing IPCC Gateway Scripts" chapter
of: Cisco CSR Scripting and Development Series: Volume 1, Getting Started with Scripts,
Release 4.0(1).
place a new call to a route point, as it appears in the CRS Editor window. For additional
information on this IPCC Express script, refer to the "Designing IPCC Gateway Scripts" chapter
of: Cisco CSR Scripting and Development Series: Volume 1, Getting Started with Scripts,
Release 4.0(1).
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 11: Scripting in an IPCC Environment
Example IPCC Gateway Post-routing Scripts