Cisco Cisco Administrative Workstation User Guide

Figure 34: Percent Allocation Properties

Define Percent Allocation node properties as follows:

1. In the Percent column for each connection, enter a percent number for the percentage of

contacts to process on that branch. Note: The percent total for all rows must equal 100.

2. Optionally, modify the Connection name. Changes appear in the connector labels when

you save the properties and view the script.

3. Optionally, add comments and connection labels.

How to Categorize a Contact based on a Condition

You use the If node (in the General tab in the Palette) to direct script execution to one of two
branches based on the result of an evaluation. You can use formulas to define the If node.

Figure 35: If Icon

When ICM software executes an If node, it first evaluates the condition specified in the node
Properties dialog box Define condition field. If ICM software determines that the condition is
true, control flows through the success output terminal; if it determines the condition is false,
control flows through the failure output terminal.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)