Cisco Cisco Administrative Workstation User Guide

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Figure 41: App Gateway Properties - Receive
Check No Reply if the external application is not to return data to the script.
Note: If you select this option, ICM software is not able to retrieve any data from
the external application.
In the Call variables list, check variables that the external application may modify.
Check Expanded call variables if the external application will modify and return
values for the expanded call variables.
3. Optionally, add comments and connection labels.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 3: Categorizing Contacts
Categorizing by External Applications