Cisco Cisco Unified Contact Center Enterprise 10.5(1) Information Guide
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1
For 20 years, Cimpress has been making customized, personalized products
accessible and affordable to businesses and consumers around the world.
“We own the whole supply chain—from design to customer service to
manufacturing—to provide top quality products,” says Nick Parece, lead
VoIP engineer at Cimpress. “With experts positioned around the world, the
difficulty becomes trying to bring all of that talent together to collaborate on
great products.”
accessible and affordable to businesses and consumers around the world.
“We own the whole supply chain—from design to customer service to
manufacturing—to provide top quality products,” says Nick Parece, lead
VoIP engineer at Cimpress. “With experts positioned around the world, the
difficulty becomes trying to bring all of that talent together to collaborate on
great products.”
As a global company, Cimpress team members come from diverse cultural
backgrounds with many language and communication differences. The company
has long recognized the benefits of video for global communication. By
enabling team members to see each other and read each other’s body
language, meetings establish stronger personal connections and are much
more effective and efficient.
backgrounds with many language and communication differences. The company
has long recognized the benefits of video for global communication. By
enabling team members to see each other and read each other’s body
language, meetings establish stronger personal connections and are much
more effective and efficient.
The growing Cimpress business needed to unite
global teams and effectively engage with new
team members.
“
Using video builds stronger relationships between team
members and improves quality of communication.
members and improves quality of communication.
”
- Nick Parece, Lead VoIP Engineer, Cimpress
Even though Cimpress had hundreds of video-enabled rooms, the company still
experienced increased demand for video conferencing. By expanding video to
desktops and mobile devices, Cimpress encourages collaboration worldwide.
experienced increased demand for video conferencing. By expanding video to
desktops and mobile devices, Cimpress encourages collaboration worldwide.
Size: 6,600 Employees
Location: Global
Industry: Retail
• Ensure clear and effective communications
across global workforce
• Enable team members to connect with
colleagues from recently acquired companies
• Accelerate and streamline decision-making
process
Challenges