Cisco Cisco E-Mail Manager Unity Integration Option User Guide
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Cisco ICM Software Custom Screen Builder User Guide
Appendix A Creating Sample Report Templates
How to Create a Sample Historical Template
Layout (cont’d):
Row and Column Formatting:
–
Adjust row heights and column widths to appropriate
viewing sizes.
viewing sizes.
–
Center all Column header labels. Set all numeric column
data to align right.
data to align right.
–
Set the display format of data in the
Service_Half_Hour.ServiceLevelToHalf column to
percent (%).
Service_Half_Hour.ServiceLevelToHalf column to
percent (%).
–
Summary row: Create a summary row that includes data
totals for the following:
totals for the following:
Average of Service_Half_Hour.ServiceLevelToHalf
Sum of Service_Half_Hour.CallsOfferedToHalf
Sum of Service_Half_Hour.CallsAbandQToHalf
Sum of Service_Half_Hour.CallsHandledToHalf
Sum of Service_Half_Hour.HandleTimeToHalf
Drill-down Capability
If you want to enable this report to use WebView’s drill-down
feature, in the Report Painter, modify the name of the
Service.EnterpriseName column to enterprisename.
feature, in the Report Painter, modify the name of the
Service.EnterpriseName column to enterprisename.
Template File Name
Save the template as:
custom_task_analysis_half_hour
Table A-2
Sample Historical Template Specifications (continued)
Component
Description