Cisco Cisco IPCC Web Option User Guide

For instructions on installing and setting up WebView, see the Cisco ICM Software 
WebView Installation Guide. For instructions on using WebView, see the Cisco ICM 
Software WebView User Guide. For information on ICM databases, see the Cisco ICM 
Software Database Schema Handbook and the Schema Help available from the Cisco 
Admin Workstation program group.

This guide uses the following conventions:

Boldface type is used for menu, tab, 
field, and command names.

From the File menu, select Save As.

Courier type is used for file names, 
directory paths, code, and user 
input.

Peripheral services templates are stored in the 
persvc

 subdirectory.

Italic type indicates one of the 
following:

A newly introduced term

An emphasized word or phrase

The title of a publication

A skill group is a collection of agents who 
share similar skills.

Templates with computed columns 
created in the Report Painter will not 
support WebView’s drill-down and 
threshold capabilities.

For more information, see the Cisco ICM 
Software Database Schema Handbook.

An entry enclosed within angle 
brackets (< >) indicates a variable.

Save the file to the 
icm\<icm_instance_name>

 directory.

A right angle bracket indicates an 
item from a pull-down menu or a 
series of sequential commands in a 
tabular dialog box or Wizard.

Select Peripheral > Create a Report to 
browse to the custom templates.