Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

To start ICM WebView:

Open a browser window. In the Address bar, enter a URL comprised of the ICM 
Admin Workstation server host name and the name of your ICM instance. For 
example: http://my_aw_server/instance1. The WebView Login page 
opens.

In Login Name, enter the WebView server domain followed by a slash followed by 
your username. For example: my_webview_domain/my_username.

In Password, enter your WebView password.

Click Log in. The WebView splash page opens.

Click WebView Reporting. The Welcome to WebView Reporting page opens.

To open a template in Webview:

From the report menus on the left side of the WebView screen, expand the menu 
that corresponds to the template’s report type. 

Select Create a Report.

Select the desired template and Click Next.

As prompted, select whatever items you want to include in the report. If you are 
creating a historical report, you will also be prompted to specify a date/time range.

Click Finish.

Once you generate a report from a template, you can save it to a report definition file. 
The custom report templates remain listed in the template launcher until you delete 
them.

For more information on accessing and using WebView, see the WebView Installation 
Guide and WebView’s online Help.

In some cases, you may prefer that a template not be available in WebView; if, for 
example, it is only partially complete or requires a period of internal testing.

There are several strategies you can use to “hide” a template from WebView until such 
time as you are ready to make it visible.