Cisco Cisco Unified Intelligent Contact Management Software User Guide

To change a column’s display format:

In the Header row, click the column’s header to select it.

From the Edit menu, choose Select > Select Below to select all rows in the column.

From the Format menu, select a format for the column (e.g., Percent).

You can also set the display format for a column by selecting it and then clicking 
the Format tab in the Properties window.

InfoMaker does not automatically size grid cells to display all header and detail text. 
In most cases, some manual resizing is required. 

To adjust the height and width of template rows and columns:

To adjust width, in the Design window, click and drag column rules to their desired 
width.

To adjust the height of the header row, in the Design window, click and drag the 
Header Bar.

To adjust column width, in the Design window, click and drag the Detail Bar.

You may want to add a row that will summarize (e.g., give a total or average of) the 
values in some of the template’s data columns. 

To add a data summary row:

In the Design window, click and drag the Summary bar to create room for a new 
blank row.

In the Header Box, click the header of the first column for which you want to create 
a summary.

From the Edit menu, choose Select > Select Below to highlight all the cells in the 
column.

From the Insert menu, choose Control > followed by the desired summary type 
(i.e., Average, Count, or Sum). A summary field for the column is added to the new 
row displaying the filed’s syntax.

Repeat steps 1-4 to add additional summary fields, as desired.

Some summary fields may require more complex calculations than can be 
described in this guide. Examples of more complex calculations can be found 
in some of the ICM WebView standard templates.