Cisco Cisco IP Contact Center Release 4.6.2 Maintenance Manual
Part 2: Performing Administrative Tasks with
Cisco IPCC Enterprise
Cisco IPCC Enterprise
The following sections describe the configuration required for setting up IPCC Enterprise agents
and agent features. These sections also provide information on setting up voice and multichannel
routing with IPCC Enterprise.
and agent features. These sections also provide information on setting up voice and multichannel
routing with IPCC Enterprise.
Note: The information in this part does not pertain to System IPCC deployments. See
if
you are deploying System IPCC.
IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)
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