Cisco Cisco IP Contact Center Release 4.6.2 Maintenance Manual

Filters are "sticky," meaning that once applied they remain in effect for the current session even
if you leave and then later return to that page. To remove a filter, click the Clear button on the
right side of the filter, or enter new filter criteria.

To filter records on a list page:

Specify a column name, operator, and value in the filter fields at the top of a list page. Note that
values are case-sensitive. Some filters do not need a require a value (for example, the boolean
filter "like Supervisor" in the Agent List page).

When using the operators Contains, Doesn't Contain, Begins With, and Ends With, as desired
you can use the following wild-cards in your filter:

match 1 character

_ (underscore)

match 0 or more characters

% (percent)

match any character within the brackets (including _ or %)

[ ] (straight brackets)

matches a range of characters from a-z

[a-z]

matches all characters except a-z

[^a-z]

Note: Wild-cards cannot be used to filter lists of Active Directory accounts names.

Click the Go button.

How to Delete Multiple Records on a List Page

Based on your privileges, you may be able to delete records from a list page. To do this, select
the record's check box and click Delete.

When you are deleting multiple records, list pages delete them in blocks of 200. If an error is
encountered (for example, a record cannot be removed because of a dependency) the delete will
terminate in the block of 200 where the error occurred. For example, if the error occurs in record
205, the first 200 will be deleted, but not the next or subsequent blocks of 200.

IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)