Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual
Related Documentation
For additional information about Cisco Intelligent Contact Management (ICM) software, see
(http://www.cisco.com/univercd/home/home.htm) listing ICM
documentation. Refer to the Documentation Guide for Cisco IPCC Enterprise Edition for a list
of IPCC documentation.
of IPCC documentation.
Conventions
This manual uses the following conventions:
Description
Convention
Boldface font is used to indicate commands,
such as user entries, keys, buttons, and folder
and submenu names. For example:
such as user entries, keys, buttons, and folder
and submenu names. For example:
boldface font
•
Choose Edit > Find.
•
Click Finish.
Italic font is used to indicate the following:
italic font
•
To introduce a new term. Example: A skill
group is a collection of agents who share
similar skills.
group is a collection of agents who share
similar skills.
•
For emphasis. Example: Do not use the
numerical naming convention.
numerical naming convention.
•
A syntax value that the user must replace.
Example: IF (condition, true-value,
false-value)
Example: IF (condition, true-value,
false-value)
•
A book title. Example: See the Cisco CRS
Installation Guide.
Installation Guide.
IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)
Preface 2
Preface
Related Documentation