Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual
System IPCC to ICM Object Mapping
Following is a list of ICM objects either not used or renamed in System IPCC:
•
While the following ICM objects are supported by system IPCC, they are configured
automatically and therefor are not exposed through the configuration tools: labels, persons,
device targets, and trunk groups.
automatically and therefor are not exposed through the configuration tools: labels, persons,
device targets, and trunk groups.
•
Configuration of translation routes is automatic--no manual configuration is required.
•
System IPCC does not support post routing withina System IPCC deployment. Post routing
is supported between a child System IPCC and its parent in an IPCC Gateway deployment.
(See your IPCC Gateway documentation for more information.)
is supported between a child System IPCC and its parent in an IPCC Gateway deployment.
(See your IPCC Gateway documentation for more information.)
•
System IPCC does not support services, sub-skill groups, or Dialed Number Plan configuration.
•
System IPCC's call variables are equivalent to ICM's expanded call context variables.
•
System IPCC's network IVR is equivalent to ICM's network VRU.
System IPCC to ICM Installation Differences
Following is a list of differences between the way certain shared ICM/System components are
installed in System IPCC versus in ICM:
installed in System IPCC versus in ICM:
•
System IPCC supports a single customer instance per Active Directory Facility OU. This
instance is automatically named "ipcc."
instance is automatically named "ipcc."
•
All ICM databases and the Outbound Option database are installed, sized, and configured
automatically in System IPCC installs. No manual configuration of these databases is required.
automatically in System IPCC installs. No manual configuration of these databases is required.
•
The IPCC System PG is installed and configured transparently in System IPCC. This is the
only Agent PG type supported by System IPCC. No manual configuration of PG client type,
PIMs, etc. is required.
only Agent PG type supported by System IPCC. No manual configuration of PG client type,
PIMs, etc. is required.
•
WebView and the WebView 3rd Party Utilities are installed automatically in System IPCC.
No manual install of these product components is required. Agent Reporting is automatically
enabled in System IPCC; It does not need to be manually enabled. All prospective WebView
users must first have an account on the System IPCC's Active Directory domain. Outbound
Option reporting templates are installed automatically and appear in WebView whether
Outbound is deployed or not.
No manual install of these product components is required. Agent Reporting is automatically
enabled in System IPCC; It does not need to be manually enabled. All prospective WebView
users must first have an account on the System IPCC's Active Directory domain. Outbound
Option reporting templates are installed automatically and appear in WebView whether
Outbound is deployed or not.
IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)
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Chapter 1: System IPCC to ICM Component and Feature Comparison
System IPCC to ICM Object Mapping