Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual

To associate a device target with a peripheral:

•

Using the Device Target Explorer, add or modify single device target entries. (Use the Device
Target Bulk (Insert) tool when adding a new device.)

•

Set the Configuration Parameter field to /PID <xxxx>, where <xxxx> is the four-digit
Peripheral ID (that is, /PID 5000). When you save this change, it takes effect immediately.
You do not need to cycle the CallManager PG Node services for this to take effect.

How to Route to a Target Device with IPCC Enterprise

The following procedures outline the steps to follow each time you want to route to a new device
target in IPCC Enterprise.

On the CallManager

Configures the CallManager to make a route request to
ICM software when the Route Point is dialed

Create a CTI Route Point on the CallManager

1

Makes the Route Point visible to ICM software

Associate the CTI Route Point with the PG User

2

Using the ICM Configuration Manager

Defines a new entry point for call routing

Create a new Dialed Number using the ICM Configuration
Manager

1

Allows you to categorize calls and route them
appropriately

Add a new Call Type using the ICM Configuration Manager

2

Allows you to map the Dialed number to a
routing script

Associate the Dialed Number with the ICM Call Type

3

Create a new routing script using the ICM Script Editor

4

Associate the Call Type with the routing script

5

Note: In a CallManager cluster, be aware that two routing clients must not share the same CTI
Route Point. Each routing client must use distinct CTI Route Points in a CallManager cluster.

How to Enable Subskill Peripherals and Skill Groups

Only use base skill groups for IPCC Enterprise configurations; therefore, a default is set at the
peripheral level, ensuring that any new skill group created will be base-only.

IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)