Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual
Working with List Pages
About List Pages
When you select a menu item in the Web Tool, records of the type you selected (e.g, agents or
skill groups) are initially displayed on a "list" page. From the list page you can then choose a
record to view in detail, edit, or delete.
skill groups) are initially displayed on a "list" page. From the list page you can then choose a
record to view in detail, edit, or delete.
List pages also allow you to filter and sort records as described below.
How to Sort Records on a List Page
By default, list pages display records sorted in ascending order by the first data column.
Records that begin with:
•
Numeric characters are listed before records that begin with alpha characters.
•
Upper-case characters are listed before records that begin with lower-case characters.
To:
Step 1
Sort data in a column in descending order, click that column's header until a downward arrow
appears.
appears.
Step 2
Sort data by a different column, click that column's header.
How to Filter Records on a List Page
List pages include a series of fields at the top of the page that can be used to further filter the
records they initially return.
records they initially return.
IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)
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Chapter 9