Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual

Enter a first, last, and login name for the agent. Names can be up to 24 characters long.

Complete fields as described in the Agents fields table below.

Click Save.

Once you've created an agent, you can assign that user as the member of an Agent Team, and
to one or more Skill Groups.

How to Delete an Agent

To delete one or more agents:

On the Agent list page, select the record(s) you want to delete.

Click Delete.

A message prompts you to confirm the deletion. Click OK.

Note: Deleting an agent or agent supervisor will automatically remove that agent from any
associated teams or skill groups, including multichannel skill groups.

Agents Fields

Yes

Null

Up to 24 characters.

The agent's first name.

Name, First

Yes

Null

Up to 24 characters.

The agent's first name.

Name, Last

Yes

Null

Unique. Up to 24
characters, alphanumeric,

A unique Login name for the agent.

Note: The IPCC database is case-insensitive in
determining whether an agent login name is

Name, Login

period, and underscore
characters only. Must
begin with alphanumeric.

unique--for example, it considers "joe_smith" and
"JOE_SMITH" to be the same. Further, agent login
to agent desktop software (CAD or CTI OS) is not
case-sensitive. However, supervisor agent login to
the Agent Re-skilling Tool IS case-sensitive -- users
of this tool must login using the exact mix of case
with which their login name was created.

No

Checked

Checked or unchecked.

Allows the agent to login to the IPCC system.

Allow Login

IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)