Cisco Cisco IPCC Web Option Maintenance Manual

Configuring Multichannel Software

Once your ICM/IPCC configuration is complete, you must configure your ICM multichannel
software.

For Web Collaboration Option, you must configure:

•

Cisco Media Blender

•

Cisco Collaboration Server

For E-Mail requests, you must configure Cisco E-Mail Manager.

For information on configuring the Cisco Collaboration Server component of the Web
Collaboration Option, refer to the Cisco Collaboration Server Installation Guide for Cisco
ICM/IPCC Enterprise & Hosted Editions and the Cisco Collaboration Server Administration
Guide for Cisco ICM/IPCC Enterprise & Hosted Editions.

For information on configuring the Cisco Media Blender component of the Web Collaboration
Option, refer to the Cisco Media Blender Installation Guide for Cisco ICM/IPCC Enterprise
& Hosted Editions and the Cisco Media Blender Administration Guide for Cisco ICM/IPCC
Enterprise & Hosted Editions.

For information on configuring the E-Mail Manager option, refer to the Cisco E-Mail Manager
Installation and Configuration Guide for Cisco ICM/IPCC Enterprise & Hosted Editions.

IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)