Cisco Cisco IPCC Web Option Maintenance Manual

Note: If this link does not appear on the Login Page you can only log in using your login
name.

4. Enter your numeric agent ID and password. (Password is case-sensitive.)

5. Select the correct peripheral for your agent ID. Consult your administrator if you are not

sure of your correct peripheral.

6. Click Login.

For security purposes, log out when you are finished using the Agent Re-skilling Tool. Log out
by clicking the Log Out link at the top-right of the page. This will return you to the Login page.
Sessions also time-out automatically after 30 minutes of inactivity. If your session has ended
due to inactivity, you will be prompted to login again to resume using the tool.

For detailed information about using the Cisco IPCC Enterprise Agent Re-skilling tool, refer
to the online help.

Configuring Network Transfer for IVRs

How to Configure Network Transfer from an IP Phone

To configure network transfer from an IP Phone, complete the following steps:

1. Define a CTI Route Point, for example “9999,” in the Cisco CallManager. Associate it

with the JTAPI User that is connected to IPCC PIM in ICM software.

2. In the ICM Admin Workstation, define a Dialed Number for IPCC PIM and a call type

for that dialed number. This call type can then be associated with a ICM script; for example,
“NetXfer2.”

Note: Do not define the labels of agents for the CallManager PG. Instead, define the labels
for the VRU PIM so that the route result will be returned to VRU instead of a CallManager
PG. If you do define the agent labels for the CallManager PG, the ICM Router returns the
route result to the VRU PIM, if “Network Transfer Preferred” is enabled on the
CallManager PG and VRU PIM and returns the route result to the CallManager PG if
“Network Transfer Preferred” is disabled on the CallManager PG and VRU PIM.

3. When the call is delivered to Agent 1 using the ICM Script “NetXfer1,” the agent can dial

the number 9999 to send the call to another script, “NetXfer2.”

IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)