Cisco Cisco IPCC Web Option Maintenance Manual

Complete fields as described in the Desk Settings Fields table below.

Click Save.

How to Delete a Desk Setting

To delete one or more desk settings:

On the Desk Setting list page, select the record(s) you want to delete.

Note: You cannot delete a Desk Setting if it is being referenced by an Agent record or if it is
specified as the Default Desk Setting in the Agents Global Options page.

Click Delete.

A message prompts you to confirm the deletion. Click OK.

Desk Settings Fields

Yes

Null

Unique. Up to 24 characters,
alphanumeric, period, and

A unique name for the record.

Name

underscore characters only.
Must begin with
alphanumeric.

No

Null

1 to 120

The maximum number of seconds IPCC
will allow a call to ring at the agent's station

Ring no answer
time

before redirecting the call. This can be from
1 to 120 seconds.

No

Null

Select from list

Identifies the dialed number for a new
re-route destination in the case of a ring no

Ring no answer
dialed number

answer. The selection list consists of the
dialed numbers configured for the system.

No

Null

10 to 7200

The number of seconds of agent inactivity
while in the not ready state before IPCC

Logout non-activity
time

will logout the agent. A blank entry will
disable the timer.

Yes

Optional

Select from Required,
Optional, Not Allowed, and

Indicates whether the agent is allowed or
required to enter work mode after an
incoming call.

Work mode on
incoming

IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)