Cisco Cisco Unified Contact Center Enterprise 9.0(2) Maintenance Manual

Figure 1: Dialed Number Plan Entry Specifying ICM Routing for the Agent Call

Wildcard Pattern

The Wildcard pattern you enter can contain letters, digits, and number signs (#). It can also
include these wildcard characters:

Represents any single alphanumeric character.

?

Represents any string of character and can appear only at the end of a
pattern.

!

Routing Client

The Routing Client field lets you specify the routing client for the agent call. In IPCC Enterprise
configurations, set this field to identify the CallManager PG.

Post Route

Use the Post Route field to specify whether this type of agent call will be sent to a routing script.
If you set Post Route to YES, you must also enter a Dialed Number that is associated with a
routing script designed to handle the type of agent call.

Dialed Number

Use the Dialed Number field if you’ve set the Post Route field to Yes, indicating that you want
an ICM routing script to handle this agent call.

Dial String

Use the Dial String field only when you set the Post Route field to No, indicating that you want
to use this entry for dialing substitutions. This field cannot be used when PostRoute is selected
to send the call to an ICM routing script.

The Dial String field can contain wildcard characters used to translate the dialed number string
provided by the agent to the dial string that will be delivered to the switching platform. The
following table describes the wildcard characters that might appear in the DialString field.

Copy all remaining characters in the agent-provided dialed number string

!

Copy character at the position identified

?

IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)