Cisco Cisco Unified Contact Center Enterprise 9.0(2) Maintenance Manual

Part 3: Performing Administrative Tasks with
the Cisco IPCC Enterprise Web Administration
Tool

The IPCC Enterprise Web Administration Tool is a browser-based application designed for use
by IPCC administrators and system administrators.

Note: The information in this part only pertains to System IPCC deployments.

The Web Administration Tool lets you remotely configure and administer key aspects of your
IPCC Enterprise system, including:

•

The machines in your IPCC deployment

•

Agents, agent teams, skill groups, and desktop settings

•

Dialed numbers, call types, and call variables

•

Multichannel call handling

•

Service level criteria for call handling

Note: Refer to the Cisco IPCC Enterprise Web Administration Tool online help for detailed
information about using this tool.

IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)