Cisco Cisco Unified Contact Center Enterprise 9.0(2) Maintenance Manual

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How to Delete a Dialed Number

To delete one or more dialed numbers:

On the Dialed Number list page, select the record(s) you want to delete.

Note: Your cannot delete a dialed number that is referenced in a script. This reference must be
removed before the skill group can be deleted.

Click Delete.

A message prompts you to confirm the deletion. Click OK.

Dialed Number Fields

Yes

Null

Unique. Up to 24
characters,

A unique name for the record.

Name

alphanumeric, period,
and underscore
characters only. Must
begin with
alphanumeric.

Yes

Cisco_Voice

Select from Blended
Collaboration, Cisco

The media routing domain associated with the
dialed number.

Media routing
domain

Voice, Email, Multi
Session Chat, or Single
Session Chat

No

Unchecked

Checked or Unchecked

If the Media Routing Domain is voice, optionally
select Outbound to create an outbound dialed
number.

Outbound

Yes

Null

Up to 32 characters

For voice MRD only, the string value by which
the Agent/IVR Controller identifies this dialed

Dialed number
string

number. This must be the value the Agent/IVR
Controller uses for calls to this number. For
example: 8005551212.

IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)