Cisco Cisco E-Mail Manager Unity Integration Option Maintenance Manual

Agent was logged out because the Unified CM reported the device out
of service.

50003

Agent was logged out due to agent inactivity as configured in agent
desk settings.

50004

For a Unified CCE agent deployment, where the Agent Phone Line
Control is enabled in the peripheral and the Non ACD Line Impact is

50005

configured to impact agent state, the agent will be set to Not Ready
while talking on a call on the Non ACD line with this reason code.

Agent was set to Not Ready state because the agent was routed two
consecutive calls that did not arrive.

50010

Agent was logged out when the agent's skill group dynamically changed
on the Administration & Data Server.

50020

If an agent is logged in to a dynamic device target that is using the
same dialed number (DN) as the PG static device target, the agent is
logged out.

50030

Mobile agent was logged out because the call failed.

50040

Mobile agent state changed to Not Ready because the call fails when
the mobile agent's phone line rings busy.

50041

Mobile agent was logged out because the phone line disconnected
while using nailed connection mode.

50042

Agent reinitialized (used if peripheral restarts).

-1

PG reset the agent, normally due to a PG failure.

-2

An administrator modified the agent's extension while the agent was
logged in.

-3

These reason codes appear in these reports:

•

Agent log out reports if the event caused the agent to log out

•

Agent real time reports if the agent was set to a Not Ready state

•

Agent Not Ready reports

Note: Important! For reporting on all PGs other than VRU PGS, be sure to select the Agent
event detail check box on the Agent Distribution tab in the Unified ICM/CCE/CCH
Administration User Interface's PG Explorer tool. This check box must be enabled to report on
Not Ready reason codes.

If you are using Cisco Agent Desktop (CAD), the Desktop Administrator uses the following
predefined reason codes:

Places the agent in the Not Ready state first before forcefully
logging them off.

20001

Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)