Cisco Cisco IPCC Web Option Maintenance Manual

Deletes the agent as well as the associated
person.

Delete the Agent record.

Use the Agent Explorer tool in the Configuration
Manager to delete the Agent record.

1

Highlight the agent and select Delete.

Note: If this was the last or only Agent record
associated with the Person record for this agent, then
the associated Person record is also deleted.

Permanently deletes the agent from the
database.

Purge the agent from the deleted objects.

Highlight the Agent table name in the Tables with
Deleted Records window, then highlight the agent in
the Deleted Records of the "Agent" Table window.

2

Select Delete.

How to Create an Agent Supervisor

You create an agent supervisor by simply modifying the Agent record in the Configuration
Manager.

Accesses an Agent record.

Select the Supervisor tab in the Agent
Explorer tool application when creating or
modifying an Agent record.

1

Designates the agent as a supervisor.

Check the Supervisor Agent check box. Enter
the Windows Domain name.

2

Complete the remaining fields on this tab as
described in the Configuration Manager online help.

Note: Important! You must perform the configuration listed above so the supervisor can use
the Barge-In and Intercept features.

Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)