Cisco Cisco Unified Contact Center Enterprise 9.0(2) Maintenance Manual
Part 2: Performing Administrative Tasks with
Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Enterprise
The following sections describe the configuration required for setting up Unified CCE agents
and agent features. These sections also provide information on setting up voice and multichannel
routing with Unified CCE.
and agent features. These sections also provide information on setting up voice and multichannel
routing with Unified CCE.
Note: If you choose to upgrade Unified CM, you need to update the Java Telephony API (JTAPI)
client on the Unified CM PG and then restart the PG. If you perform Unified CM maintenance
that involves configuration changes only, the Unified CM PG does not require restart. Refer to
the Cisco Unified Contact Center Express Administration Guide for detailed information about
updating the JTAPI Client.
client on the Unified CM PG and then restart the PG. If you perform Unified CM maintenance
that involves configuration changes only, the Unified CM PG does not require restart. Refer to
the Cisco Unified Contact Center Express Administration Guide for detailed information about
updating the JTAPI Client.
Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)
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