Cisco Cisco Unified Contact Center Enterprise 9.0(2) Maintenance Manual

Opens the Agent Team List tool.

Access the Agent Team List tool in the
Configuration Manager

1

Displays the current teams.

Select Retrieve to obtain the current list of
teams.

2

Deletes the agent team.

Highlight the team you want to delete and select
Delete.

3

Saves your changes to the database.

Select Save to save your changes.

4

How to Configure Not Ready Reason Codes

Configure the Agent Not Ready reason codes in
the Reason Code List tool.

In the Configuration Manager, configure Not Ready
reason codes

1

Note: If you are using the CTI Toolkit Agent
Desktop, make sure the reason codes match the

codes on the desktop. Unified ICM reason codes
display in the Agent Not Ready reports, but the
agent actually selects the desktop code, so these
codes must match to avoid confusion. Configure
predefined Not Ready reason codes so their text
displays in the reports.

Open the PG Explorer tool, select the PG, and
select the Cisco Unified CM peripheral. Then

In the Configuration Manager, enable the Agent
event detail option.

2

check the Agent event detail check box on the

Agent Distribution tab to enable reporting on
Not Ready reason codes.

Configure the Not Ready reason codes on the
desktop.

3

For information about configuring CTI OS Logout and Not Ready reason codes, refer to the
CTI OS System Manager's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted.

Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)