Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

Introduction

Overview

Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) is a minor release for ICM/IPCC
Enterprise & Hosted Editions, Release 7.0(0) that introduces 

Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) is available by:

•

Downloading 

 (http://

www.cisco.com/kobayashi/sw-center/index.shtml ) . Enter your Cisco login account
information, and click on the Contact Center Software link.

•

Ordering Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1).

(http://www.cisco.com/kobayashi/sw-center/index.shtml)

To order CDs for ICM and IPCC, complete the 

 (https:/

/www.cisco.com/cgi-bin/Software/FormManager/formgenerator.pl?pid=421&fid=861) .

Baseline Requirements

ICM/IPCC Release 7.2(1) can be installed over ICM/IPCC 7.0(0), ICM/IPCC 7.0(0) SR1-SR4,
ICM/IPCC 7.1(1), or ICM/IPCC 7.1(1) - 7.1(4).

If you are running any release earlier than Release 7.0(0), the components on which you want
to install Release 7.2(1) on must first be upgraded to a Release 7.0(0) system. In addition, these
components must meet the requirements of the 

 (http://www.cisco.com/

en/US/products/sw/custcosw/ps1001/products_user_guide_list.html) for these releases.

Installation Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)