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Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

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If the schema version is below schema 95 (ICM 7.0), the process logs an error and exits.
–
All other schema versions will be upgraded to version 97.
Note: No checks are made for the tables and columns. It is assumed that if the schema version
is at the correct value then the schema is correct.
How to install ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1)
Perform the following steps to install ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1):
Step 1
Log onto your system as a user with administrative privileges.
Step 2
After either downloading the Installer or placing the media in the drive, start the ICM/IPCC
Enterprise & Hosted Editions, Release 7.2(1) Installer.
The InstallShield Wizard appears; it displays the Preparing Setup dialog box.
During the next few moments the Installer determines:
• if you (the logged on user) have local administrative rights.
– If you have administrative rights, the installation continues.
– If you do not have administrative rights, the Installer posts an error message with
instructions, then exits.
• if the correct ICM product/version is installed.
– If the correct product/version is installed, the installation continues.
– If the correct product/version is not installed, the Installer posts an error message with
instructions, then exits.
• the service release level, if any, the product has installed.
• if Cisco Security Agent (CSA) is installed. The Installer then determines the CSA version
and if the service is running.
The CSA check indicates that one of the following set of conditions exists:
– If the correct version of the CSA service (5.0 or later) is up and running, the Installer
requests permission from you to stop the CSA service. If you select Yes, a warning message
is displayed.
If you do not want the Installer to stop the service, select No, the Installer exits.
If you select Yes, the Installer stops the service and displays a status message.
Installation Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
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Chapter 2: - Installing ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1)