Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
After the installation process has completed, and both the A and B sides of your system are
operating properly, set the ICM/IPCC services that were changed from their original setting of
Automatic to Manual for the installation back to Automatic to ensure that the system functions
properly after a reboot.
operating properly, set the ICM/IPCC services that were changed from their original setting of
Automatic to Manual for the installation back to Automatic to ensure that the system functions
properly after a reboot.
Note: If you are not sure which services were changed from Automatic to Manual during the
installation of the Release 7.2(1), examine the setup logs located in C:\Temp\MinorRelease
ICM 7.2(1).
installation of the Release 7.2(1), examine the setup logs located in C:\Temp\MinorRelease
ICM 7.2(1).
Note: In release 7.2(1), the amount of disk space used by IPCC Enterprise CallManager PGs
and IPCC System PGs has increased from approximately 300 MB to approximately 1 GB. The
increased disk space usage improves performance on various sustaining activities, and does not
impact production systems that follow the hardware guidelines in the ICM/IPCC Enterprise and
Hosted Editions Hardware and System Software Specifications (Bill of Materials), Release
7.0(0) / 7.1(2) / 7.2(1).
and IPCC System PGs has increased from approximately 300 MB to approximately 1 GB. The
increased disk space usage improves performance on various sustaining activities, and does not
impact production systems that follow the hardware guidelines in the ICM/IPCC Enterprise and
Hosted Editions Hardware and System Software Specifications (Bill of Materials), Release
7.0(0) / 7.1(2) / 7.2(1).
However, you must consider disk space usage requirements if:
•
in a laboratory environment, there is the possibility that the lab system is undersized.
•
a Progger (a Central Controller and an Agent/IVR Controller System IPCC is installed on a
single server) allocates too much space for the database, or
single server) allocates too much space for the database, or
•
in a multi-instance PG/hosted environment, several PGs are installed.
Assume that each CallManager PG on your platform will consume approximately 1.25 GB of
disk space for trace logging. If necessary, you can modify the EMSAllLogFilesMax retention
setting appropriately for the available disk space on the system.
disk space for trace logging. If necessary, you can modify the EMSAllLogFilesMax retention
setting appropriately for the available disk space on the system.
Special Setup Instructions for International Customers
To display characters correctly in ICM, traditional Chinese or Russian customers need to run a
SQL utility (REBUILDM.EXE) to change the collation setting of the SQL Server on the machine
where Logger or AW is installed. This step is done after ICM 7.2(1) is installed.
REBUILDM.EXE is located in C:\Program Files\Microsoft SQL Server\80\Tools\Binn directory.
SQL utility (REBUILDM.EXE) to change the collation setting of the SQL Server on the machine
where Logger or AW is installed. This step is done after ICM 7.2(1) is installed.
REBUILDM.EXE is located in C:\Program Files\Microsoft SQL Server\80\Tools\Binn directory.
Traditional Chinese and Russian customers must follow the following procedure for a newly
supported traditional Chinese or Russian system for ICM/IPCC Release 7.2(1):
supported traditional Chinese or Russian system for ICM/IPCC Release 7.2(1):
Step 1
Install SQL 2000 Server and select Latin1_General collation with binary sort order.
Step 2
Run the ICM/IPCC Release 7.0(0) media setup, selecting English (US) language, and then run
icm\bin\icmdba.exe to create the Logger and AW databases. For System IPCC 7.0, run the
latest System IPCC 7.0 Installer installer, which defaults to English (US) and creates the
databases for you.
icm\bin\icmdba.exe to create the Logger and AW databases. For System IPCC 7.0, run the
latest System IPCC 7.0 Installer installer, which defaults to English (US) and creates the
databases for you.
Installation Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
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Chapter 2: Installing ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1)