Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
New Feature Overview
The Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) new features are installed
automatically when the Installer is run.
automatically when the Installer is run.
The new features introduced in Release 7.2(1) include:
•
ARS Peripheral Gateway (PG)
•
Support Tools Node Agent version 2.1 including IPSEC configuration
•
CallManager-Based Silent Monitoring
•
Schema changes
•
Security enhancements
•
Upgraded JDK and JRE to JDK1.4.2_13 and JRE 1.4.2_13 on:
–
Distributor Admin Workstation (AW) systems with CMS and/or the Agent Re-skilling
Web Tool enabled
Web Tool enabled
–
IPCC System Peripheral Gateway (PG) systems
–
WebView systems
–
CallManager Peripheral Gateway (PG) systems
–
System IPCC systems with the role of Administration and WebView Reporting.
•
Russian and Traditional Chinese localization
Releases 7.2(1) continues to support and maintain previous localizations of Japanese,
Simplified Chinese, Korean, European French, Canadian French, German, Spanish, Italian,
Brazilian Portuguese, Dutch, Swedish, Danish, and now adds support and localizations for
Russian and Traditional Chinese.
Simplified Chinese, Korean, European French, Canadian French, German, Spanish, Italian,
Brazilian Portuguese, Dutch, Swedish, Danish, and now adds support and localizations for
Russian and Traditional Chinese.
ICM/IPCC Release 7.2(1) supports the following SQL collations. Collations in bold case are
new in Release 7.2(1).
new in Release 7.2(1).
–
Latin1_General_BIN
–
Japanese_BIN
–
Chinese_PRC_BIN
–
Korean_Wansung_BIN
–
Chinese_Taiwan_Stroke_BIN
–
Cyrillic_General_BIN
Installation Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
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Chapter 1: Introduction
Overview