Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
10-11
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground
Common Ground ICM Upgrade Migration Events
Step 9
Upgrade the remaining Admin Workstation(s)
•
Once the ICM system has been successfully tested, the remaining Admin
Workstations may be upgraded and started.
Workstations may be upgraded and started.
Step 10
Upgrade the Peripheral Gateways.
•
Peripheral Gateways may be as many as two releases lower than the Central
Controller release. The Peripheral Gateways do not necessarily have to be
upgraded during the same maintenance window as the Central Controllers.
However, it is strongly recommended that they be upgraded within the same
week as the Central Controllers.
Controller release. The Peripheral Gateways do not necessarily have to be
upgraded during the same maintenance window as the Central Controllers.
However, it is strongly recommended that they be upgraded within the same
week as the Central Controllers.
Note
ICM 4.6.2 PG's are compatible with ICM 6.0 Central Controllers subject
to reporting limitations relative to features introduced in the newer
version. Upgrade all components to the latest version to take advantage of
the newest features.
to reporting limitations relative to features introduced in the newer
version. Upgrade all components to the latest version to take advantage of
the newest features.
Step 11
Upgrade MS SQL Server.
•
It is recommended all operating system and ICM upgrade steps are
completed, the historical data migration is complete, and the system is stable
prior to performing a SQL upgrade.
completed, the historical data migration is complete, and the system is stable
prior to performing a SQL upgrade.
–
Verify completion by looking at the recovery log on the Logger and the
replication log on the HDS.
replication log on the HDS.
–
In addition, verify the completion of the configuration transfer to the
Router using the Router Router and Logger Logger logs; AW Update
using the Update AW and Logger Logger logs; HDS data replication
using the HDS Replication and Logger Recovery logs.
Router using the Router Router and Logger Logger logs; AW Update
using the Update AW and Logger Logger logs; HDS data replication
using the HDS Replication and Logger Recovery logs.
•
Upgrade MS SQL 7.0 SP3/4 to MS SQL 2000 SP3a. (See
Note
For ICM 4.6.2 to ICM/IP Contact Center Enterprise Edition, Release 6.0(0)
upgrades only: Be aware that when you run ICM setup.exe, the automatic
conversion of the registry keys (from GeoTel to Cisco Systems, Inc., and icr to
icm) occurs before you gain access to the ICM Setup dialog.
upgrades only: Be aware that when you run ICM setup.exe, the automatic
conversion of the registry keys (from GeoTel to Cisco Systems, Inc., and icr to
icm) occurs before you gain access to the ICM Setup dialog.