Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground
Common Ground Upgrade Migration Tasks
10-18
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Disable Configuration Changes
Disabling configuration updates is accomplished by setting a registry variable for
each side of the CallRouter to disallow any updates (updates are prevented and an
error message is returned).
each side of the CallRouter to disallow any updates (updates are prevented and an
error message is returned).
Make the following registry change on the CallRouter:
HKEY_LOCAL_MACHINE\Software\
Cisco\ICM\<instance name>\RouterA\Router\
CurrentVersion\Configuration\Global\
DBMaintenance = 1.
Test configuration updates are now disabled.
Backup the GeoTel (ICM 4.6.2) or Cisco Systems, Inc. (ICM 5.0(0)) Registry
Saving the registry is done automatically when Upgrade All is run. However, to
perform this manually, do the following:
perform this manually, do the following:
Step 1
Open a command prompt and type regedit or use Start > Run> regedit.
Step 2
Select HKEY_LOCAL_MACHINE\SOFTWARE\<GeoTel or Cisco Systems,
Inc.>\icm
Inc.>\icm
Step 3
On the tool bar, click Registry > Export registry file
Step 4
Browse the directory to determine where you want to export the registry file to.
Step 5
Enter a filename that will be remembered.
Step 6
Click Save.
Backup Custom Templates and Reports
Backing up custom templates and reports is optional, but recommended when
performing a Common Ground upgrade migration.
performing a Common Ground upgrade migration.
For ICM 4.6.2 only:
•
Backup custom templates by copying: icm\instancename\aw\custom.
•
Backup saved reports by copying: icm\instancename\dis\web\userdata.