Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

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The Cisco TAC is available to all customers who need technical assistance with a 
Cisco product, technology, or solution. Two levels of support are available: the 
Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support 
that you choose depends on the priority of the problem and the conditions stated 
in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

Priority level 4 (P4)—You need information or assistance concerning Cisco 
product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network 
functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, 
affecting significant aspects of business operations. No workaround is 
available.

Priority level 1 (P1)—Your production network is down, and a critical impact 
to business operations will occur if service is not restored quickly. No 
workaround is available.