Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Chapter 2 ICR/ICM Upgrade Planning
Upgrade Planning
2-6
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Post-upgrade Test Definition
You must create a test plan for the various stages of the upgrade process to test
your ICM system. The following are examples of typical ICM system
post-upgrade tests:
your ICM system. The following are examples of typical ICM system
post-upgrade tests:
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Application test
•
System Integrity tests:
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Refer to
for additional details.
Stakeholder Notification
The following ICR/ICM associated personnel from the following organizations
must be notified of all upgrade activities and schedules.
must be notified of all upgrade activities and schedules.
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Cisco Technical Assistance Center (TAC)
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Local Cisco representative
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Account Manager
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Partner
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Support Engineer
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ACD and VRU Vendors
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Customer Operations and Emergency Management Center