Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

10-23

Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)

Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground

Common Ground Upgrade Migration Tasks

Step 7

Reboot as directed.

Note

The ICM processes should not be started until after the Central Controller Side A
has been upgraded.

Upgrade the ICM side A Central Controller

Step 1

From the Cisco ICM media, run ICM setup to first upgrade the side A Router,
then the side A Logger. Select Upgrade All for each.

Step 2

On the Question screen the following message is displayed:

Setup is about to convert GeoTel registry to Cisco registry and rename icr
directory to icm directory. After the conversion, please perform upgrade to all on
the icm system. Do you want to continue?

Select Yes.

Step 3

Select Upgrade All. The Upgrade all ICM instances dialog appears.

Step 4

Press OK to upgrade all instance components of this system.

Caution

Do not proceed if the upgrade states that it cannot remove files from the \icm\bin
directory.

The files left in the \icm\bin directory are the ones that could not be removed.
Typically, this is caused by rttest.exe running in the background. To fix this, do
the following:

Start the Task Manager by right-clicking on the task bar and choosing Task
Manager.

Select the Processes tab then right click on rttest.exe and select End Task.
Look for multiple instances of this process running in task manager.

Once finished, reboot each machine as requested by setup. Remember, delay
rebooting the Logger until the Router is fully upgraded.