Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground
Common Ground Upgrade Migration Tasks
10-32
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Ensure the Configuration database transfer is complete
Ensure the migration of the Configuration database transfer to the Router and AW
update are complete prior to proceeding with the upgrade. HDS can be running in
the background while the ICM is used.
update are complete prior to proceeding with the upgrade. HDS can be running in
the background while the ICM is used.
Enable configuration updates
Step 1
Enable configuration updates for all instances by setting the registry variable in
the CallRouter. The following registry change should be made on the CallRouter:
the CallRouter. The following registry change should be made on the CallRouter:
HKEY_LOCAL_MACHINE\Software\
Cisco Systems, Inc.\ICM\<instance name>\RouterA\Router\
CurrentVersion\Configuration\Global\
DBMaintenance = 0
.
Step 2
Test that configuration updates have been enabled.
Run Post-Upgrade tests
A test plan is utilized at various stages of the upgrade process. It is up to you to
develop the actual test cases with actual dialed numbers, labels, targets, and
expected results. The key areas in which to develop test cases follow. Refer to
develop the actual test cases with actual dialed numbers, labels, targets, and
expected results. The key areas in which to develop test cases follow. Refer to
for additional information on the following tests:
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