Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)

Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground

Common Ground Upgrade Migration Tasks

Note

No response indicates no failures were found.

–

Search for errors using: findstr /i warning icmsetup.log.

Note

No response indicates no warnings were found.

–

If you wish, review the log in Notepad using: notepad icmsetup.log.

For other general errors the person performing the upgrade would need to:

–

Identify the condition (for example, ICM service window left open, file
in use, etc.)

–

Correct the problem.

–

Run setup again.

For SQL errors the person performing the upgrade would need to:

–

Identify the error/errors present in the ICM setup log.

–

Correct the condition.

–

Restore the original database.

–

Run setup again.

Upgrade MS SQL (optional)

Refer to

for

details MS SQL upgrade information and detailed steps.

Set all ICM Services to Automatic start.

Step 1

Double-click the local ICM Service Control icon on each ICM component.

Step 2

Select each ICM Service and set it to Automatic start.