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Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

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Chapter 11      ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Technology Refresh
Technology Refresh Upgrade Migration Events
11-2
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
–
This section provides an overview of the tasks required to upgrade from 
an ICM 5.0 system to an ICM/IP Contact Center Enterprise Edition, Release 
6.0(0) system using the Technology Refresh upgrade migration method.
•
–
This section lists and discusses, in general, the tasks required to perform 
a Technology Refresh ICM upgrade migration. Detailed discussions of 
the upgrade migration tasks and steps are found in 
Technology Refresh Upgrade Migration Method Overviews
ICM 4.6.2 System to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) 
System Technology Refresh Upgrade Migration Overview
This section provides an overview of the steps required to upgrade from an ICM 
4.6.2 system to an ICM/IP Contact Center Enterprise Edition, Release 6.0(0) system 
using the Technology Refresh upgrade migration method.
Central Controllers, AW/HDS and WebView
Step 1
Leave the existing ICM system in production and taking calls.
Step 2
On all the new BOM complient Central Controller, AW/HDS, and WebView 
machines, install:
a.
MS Windows 2000 SP4
b.
MS SQL 2000 SP3a
a.
ICM/IP Contact Center Enterprise Edition, Release 6.0(0) (for the appropriate 
ICM component)