Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

This manual uses the following conventions:

For additional information about Cisco Intelligent Contact Management (ICM) 
software, see the Cisco web site listing ICM documentation.

Cisco provides several ways to obtain documentation, technical assistance, and 
other technical resources. These sections explain how to obtain technical 
information from Cisco Systems.

Boldface type is used for user entries, keys, 
buttons, and folder and submenu names.

Choose Script > Call Type Manager.

Italic type indicates one of the following:

A newly introduced term

For emphasis

A generic syntax item that you must 
replace with a specific value

A title of a publication

A skill group is a collection of agents who share 
similar skills.

Do not use the numerical naming convention that 
is used in the predefined templates (for example, 
persvc01).

IF (condition, true-value, false-value)

For more information, see the Cisco ICM Software 
Database Schema Handbook.

An arrow (>) indicates an item from a 
pull-down menu.

The Save command from the File menu is referenced 
as File > Save.