Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
11-15
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 11 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Technology Refresh
ICM Technology Refresh Upgrade Tasks
HDS Technology Refresh upgrade
How to Technology Refresh upgrade the HDS
Note
If installing WebView on the HDS, you must install IIS with Active Server
Pages and Third Party Tools prior to running ICM setup.exe for the first
time. If IIS with Active Server Pages and Third Party Tools are not installed first,
the AW will have to be completely rebuilt.
Pages and Third Party Tools prior to running ICM setup.exe for the first
time. If IIS with Active Server Pages and Third Party Tools are not installed first,
the AW will have to be completely rebuilt.
Step 1
Install Windows 2000 SP4.
Step 2
Join the domain.
Step 3
Install MS SQL Server 7.0 SP4 or SQL Server 2000 SP3a.
Step 4
Install IIS with Active Server Pages (ASP).
Step 5
Install Third Party Tools for WebView support.
Step 6
Create a MS SQL Server backup of the production HDS database.
Step 7
I
If custom templates exist:
a.
Create a backup of the WebView database (wvdb) (ICM 5.0(0) only.)
b.
\userdata directory:
–
On an ICM 5.0(0) system, it is empty.
–
On an ICM 4.6.2 system, it contains user created reports.
c.
\aw\custom directory: contains the ICM 4.6.2 or ICM 5.0(0) custom
templates
templates
d.
Copy the following directories from the old system onto the new system
where WebView is installed.
where WebView is installed.
–
icm\instancename\aw\custom for custom templates
–
icm\instancename\dis\web\userdata for saved reports (ICM 4,6,2 only)
e.
Restore the ICM 5.0(0) wvdb to the new system using the MS SQL
backup/restore process.
backup/restore process.
f.
Create a backup of the database.